1. Appointment Booking & Punctuality
- Advance Booking: We recommend scheduling appointments in advance via our website, WhatsApp (+91 95111 66674), or phone call to secure your preferred stylist and time slot.
- Arrival Time: Please arrive 10–15 minutes prior to your scheduled service. Arriving late by more than 15 minutes may result in your appointment being shortened or rescheduled to accommodate subsequent clients.
- Bridal & Event Packages: Bridal and group makeover bookings require prior consultation and advance token payment to confirm dates and artists.
2. Cancellation & Rescheduling Policy
- Standard Services: Please provide at least 2 to 4 hours' notice if you need to cancel or reschedule your haircut, facial, or grooming appointment.
- Chemical / Long Treatments: For major chemical treatments (Nanoplastia, Keratin, Smoothening, Global Hair Color), a minimum of 24 hours' notice is requested for rescheduling.
- No-Shows: Repeated missed appointments without prior notice may require upfront advance payment for future bookings.
3. Health, Allergies & Consultations
- Patch Testing: A 24-hour patch test is mandatory for first-time hair color, chemical smoothening, and intensive skin peel treatments.
- Medical Disclosure: Clients must inform the salon staff about any pre-existing skin conditions, scalp sensitivities, allergies, or pregnancy prior to receiving services.
- Sanitization Standards: Our salon adheres to hospital-grade sterilization for scissors, combs, manicure tools, and grooming instruments after every single client use.
4. Pricing, Payments & Offers
- Tariff Rates: All service rates listed on our price card or website are in Indian Rupees (INR) and are subject to change without prior notice. Final pricing for hair chemical services depends on hair length, density, and product requirement.
- Promotional Offers: Special discount vouchers and combo offers cannot be combined with any other discounts unless explicitly stated and are valid until their stated expiry date.
- Accepted Payment Modes: We accept UPI (GPay, PhonePe, Paytm), Credit/Debit Cards, and Cash.
5. Service Satisfaction & Corrections
Your complete satisfaction is our highest priority. If you are not fully satisfied with a haircut or coloring result, please notify our salon manager within 48 hours of your service. We will gladly evaluate and provide necessary touch-ups or adjustments free of charge.
6. Personal Belongings
Clients are requested to take care of their valuable personal belongings, jewelry, and bags while in the salon. Cut & Looks Salon is not liable for loss or damage to unattended personal property.