Privacy Policy

1. Information We Collect

When you interact with our website or book an appointment, we may collect the following personal details:

• Contact Details: Your full name, mobile number, email address, and physical address.
• Appointment & Service Preferences: Preferred services (e.g., haircut, bridal makeup, hair smoothening, nail art), dates, preferred stylists, and appointment notes.
• Skin/Hair Sensitivity & Patch-Test Data: Information you voluntarily share during consultations regarding allergies or sensitive scalp conditions to ensure safe service delivery.
• Technical Data: Browser type, IP address, device information, and site traffic analytics to improve website speed and user experience.

2. How We Use Your Information

We use your personal data strictly for legitimate salon service purposes:

• To schedule, confirm, reschedule, or manage your salon appointments.
• To send reminders via SMS, WhatsApp, or phone call regarding your upcoming bookings.
• To customize hair and beauty treatments suited specifically to your needs and preferences.
• To provide customer support, respond to enquiries, and address your feedback.
• To notify you about seasonal discounts, festive beauty packages, and exclusive salon offers (only if you have opted in).

3. Data Protection & Security

We implement industry-standard physical, electronic, and procedural safeguards to protect your personal information against unauthorized access, loss, alteration, or misuse. Access to your booking details is strictly limited to authorized salon receptionists and management staff.

4. Sharing & Non-Disclosure

We never sell, trade, or rent your personal information to third parties. We only share information with trusted third-party service providers (such as SMS/WhatsApp gateway providers or web hosting providers) solely to facilitate salon communications under strict confidentiality agreements.

5. Cookies and Analytics

Our website may use standard session cookies to remember your browsing preferences and analyze web traffic. Cookies do not give us access to your computer or any personal information other than the data you choose to share with us.

6. Your Rights & Opt-Out

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or ask to be unsubscribed from promotional messages at any time by contacting us directly.